August 15 started for me like many other days, I woke up to pay my EPM bill and Movistar bills, I was shocked to see double the money in my account. I tried to use the chat service and there was an hour wait. Today has been a day of contrasts for Bancolombia users. Some woke up with their account at zero, while others reported numbers that doubled the number they had in their accounts.
Both sides of this were in utter confusion as to what happened to the Ban
Those who had all their money deducted began to warn on social networks what was happening. One Banclolombia took to Instagram and said that she was on the way to the airport and when she went to transfer money to the InDrive driver, her account was at zero. .
Bancolombia’s response was to reassure people and confirm that their money amounts were safe. In a press release this morning Bancolombia stated,
“All money and data of our clients are safe in Bancolombia,”
Conversely, for those who woke up with their account with more money, the recommendation is that they do not spend that money. If they do, the Bank could later debit it, and it will result in a report to Datacredito.
Bancolombia’s Public relations liason in Medellin explained to Medelin.co that users who have more money in their accounts must return it to the bank. “If due to our technical problem you see that there is more money in your balance than you had, do not spend it. Use only the money that is truly in your account, otherwise you will be charged for the money you fraudulently spend.”
One observation that these users make is that the money is not reflected in their bank transactions. How will they know how much should be debited? This is one of the concerns that is fresh in the minds of many. This happens only days after it was reported that the Colombian government was planning a proposal to deduct money from the savings accounts of Colombians to pay the country’s debts.
My advice to all Bancolombia account holders is to check your accounts and verify the amount in your account. Take a screenshot just to be safe. If the number is wrong, contact Bancolombia. Perhaps it’s best to wait because the customer portals are inundated with frustrated customers. The app is also down at the time of writing this, Bancolombia expects that they will have the app and online banking down for the rest of the day until they sort this out.
Most importantly, be patient with this. If Bancolombia has shown us anything is that while they do make mistakes they are always fairly quick to fix whatever errors they may have.
One Response
Total shit show …. In other words, the usual.
Locolombia